N-able N‑central

Pros: There are no pros to this company at all. The only pro was that when all the negatives happened, I found a better RMM solution. Ninja is cheaper and a better solution.

Cons: Everything.

Support is diabolical.
The account not activated on time.
Bills are always wrong.
Features that used to be standard are now microtransactions.

Overall: Absolutely disgusting service. From day one of paying the invoice, the account was locked for nearly 3 days. They bundled an "RMM + ticketing" solution together which sounded promising but never worked.

The ticketing solution caused all inbound emails to go missing and damage client relationship. Asked for help to resolve and this ticket went over a month and was not resolved.

Stated all the above and demanded that the account was closed. To which they had the nerve to chase me for payment for 2 months. Do not use this company.

Pros: Everyone you speak to is very curious. They say all the right thing and agree with your assessments of there product. Platform is easy to work with.

Cons: There are 2 issue I have been complaining about since I onboarded with Solarwinds back in 2019. Neither has been resolved! Now I am have another issue with AV and the most frustrating thing is a case was created and I cannot reply to it or see it in my cases. I have spoke to 4 different techs and asked them to put it in my queue, yet it has not been done resolved.
One is AV detecting Webroot which has been uninstalled in over 50 computers. Each time they roll out an upgrade of Bitdefender I have to uninstall reinstall it. I have ask too many times where is it looking for Webroot so I can correct the problem. The other is getting error messages from Patching. Patches that are declined randomly come up as failed to install making my job harder having to dive in to see what the error is. Issue comes and goes.

Overall: I am moving to a different RMM Platform. I probably put in less than 5 tickets over the last year. 3 of them have not been resolved and all my emails to managers of been ignored.

Pros: Solarwinds N central is an ideal tool for remote security and network monitoring. Its control and ease of monitoring make you feel you are monitoring at the office. On a broader scale, it helps you in security, backup, performance tracking and helpdesk monitoring.

Cons: In my limited function usage, I got a positive response. No cons experienced.

Overall: In my overall experience, I got limitless and precise monitoring of multiple business points. The deployment was moderate not so easy not so simple. In my limited function usage, I got extreme monitoring experience.

Pros: I like how its UX is designed. This tool is versatile as well as powerful to make remote security monitoring responsive and functional. The installation process was fun for me. It gives every bit of data to monitor.

Cons: Reporting should have more information to study.

Overall: One of the useful features I love about SolarWinds N-Central is its easy remote security monitoring facility. Each and every function it offers are really very useful for me. Its installation and system configuration hardly take an hour to setup for me.

Pros: It's a very easy and effective app. App is available on multiplatform gives ease to access. It gives you remote control features to manages issues from anywhere. Current system scripts that can also be edited remotely.

Cons: SolarWinds N-central is a remote automation tool to manage issues. No cons.

Overall: SolarWinds N-central offers to manage issues remotely. It's a very easy and useful app to run commands remotely. It tells me the status of systems and provides complete acknowledgment of issues running.

Pros: Pre-stack live monitoring
Great third-party integrations
Ease of management
Highly Customizable Alerts
Reporting feature

Cons: Steep learning curve
Licensing model can be improved

Overall: SolarWinds N-Central is a great tool for server and network device monitoring. It provides live monitoring and customizable alerts based on our requirements making it efficient.

Pros: - The interface is quite intuitive and can be used to automate most of the management tasks that MSPs have.

Cons: - The patch management system needs to be fixed and standardized, it is very difficult to deal with updates and changes over and over again.

Overall: If your company has a lot of individual devices/inventory to keep track of, SolarWinds N-central can help you achieve that easily.