ITSM (IT Service Management) software helps organizations manage and deliver IT services efficiently. These platforms provide a set of practices and tools for managing IT services, including incident management, service requests, change management, and problem resolution. ITSM software helps streamline IT operations, improve service delivery, and ensure that IT services meet business needs. It often includes features like a self-service portal, knowledge management, ticketing systems, and reporting tools to enhance communication between IT teams and end-users. By using ITSM software, businesses can improve service quality, reduce downtime, and optimize IT resource management. Compare and read user reviews of the best ITSM software currently available using the table below. This list is updated regularly.
SuperOps
Atera
Device42, A Freshworks Company
Auvik Networks
Vivantio
Canfigure
Simplisys Ltd
Tufin
NinjaOne
BlueFolder
Pipefy
SysAid Technologies
Issuetrak
mIT solutions
Halo Service Solutions
TECLIB
Vision Helpdesk
Zendesk
SolarWinds
SolarWinds
ManageEngine
PagerDuty
ConnectWise
GoTo
Pliant.io
Freshworks
ProProfs
Atlassian
ITSM software, also known as IT service management software, is an industry-specific suite of tools and applications used by businesses to manage their IT services. It includes processes, practices, and technologies that help organizations to plan, design, deliver, operate and control their IT services. This type of software allows companies to streamline operations and reduce costs associated with managing their IT infrastructure and services.
At its most basic form, ITSM comprises a set of customizable procedures for implementing various processes related to technology management. This includes change and configuration management; service desk (help desk) support; asset management; data protection; disaster recovery planning; analytics; user access control; mobile device management (MDM); security policies and more.
It is important that the software be able to integrate with the rest of the business systems so that it can be used effectively. Commonly integrated systems include ERP solutions like SAP or Oracle EBS, CRMs such as Salesforce and other cloud-hosted solutions like Microsoft Office 365. By doing this integration with existing systems, companies are able to take advantage of advanced features within these core business programs while still accessing ITSM functionality.
Another key feature of ITSM software is automation capabilities which allow users to automate certain processes so they don’t have to manually complete them each time they need something done or create reports from scratch every time one is needed. Automation reduces human error when completing tasks since everything is pre-programmed and eliminates repetitive tasks thus freeing up resources for other projects within the department or company. In addition automation increases employee efficiency since people can focus on higher value work tasks instead of mundane ones if automated correctly.
The ultimate goal of any ITSM solution should cost savings over time through improved process efficiency resulting from automation capabilities as well as reducing human errors in reporting data caused by manual entries in addition it should help improve customer satisfaction as issues can be resolved quicker due to more accurate information being provided upfront directly from the system itself rather than having staff search manually for potential answers which again takes up valuable resources away from other tasks the department may have been working on at that point in time. The right solution should also provide powerful insights into what areas might need improvement based on data collected over a period of time through dashboard visuals.
ITSM software provides a range of features to help organizations manage their IT operations. These features include:
Selecting the right ITSM software for your business needs is an important decision, and there are several factors to consider.
First, you need to identify your current and future business needs. Consider what processes you want to automate, how much data you need to store and manage, what kinds of reports you need to generate, and how many users will be accessing the system.
Next, research different ITSM software systems available on the market that meet your general requirements. Look into customer reviews and case studies of companies who have used each product. For each vendor that looks promising, create a short list of questions specific to your requirements that you can ask during demos or sales calls.
Finally, request trials or demos from vendors in order to explore their products in-depth before making a decision. Make sure that the system fits within your budget and its features complement your existing IT systems and personnel capabilities. Additionally, look for features like analytics tools or artificial intelligence capabilities that could provide extra value for your business in the long run.
On this page you will find available tools to compare ITSM software prices, features, integrations and more for you to choose the best software.
The cost of ITSM software can vary greatly depending on the specific needs of a business. Generally speaking, however, core ITSM functions, such as incident and change management, cost somewhere between $100-$300 per user per month. When more advanced capabilities are required, such as asset management or configuration management databases (CMDBs), prices can go up to $500 or more per user per month. Some providers may also offer their services through an upfront lump-sum fee instead of a monthly subscription model.
When choosing an ITSM software provider, other costs should be kept in mind beyond the subscription pricing. For instance, some providers may charge separately for additional features outside of their basic package; integrations with other systems may require extra setup fees; and businesses must consider any associated training and implementation costs when adopting new technology. It is important to evaluate all these associated costs before committing to an ITSM solution that meets your organization's needs and budget.
ITSM software can integrate with many types of software, including customer relationship management (CRM) software, business intelligence and analytics software, accounting software, project management software, asset management software, backup and disaster recovery solutions, IT service catalogs, help desk or service desk solutions, knowledge bases or document repositories, automation tools and scripting languages like PowerShell. Integration allows organizations to streamline services and maximize efficiency by ensuring cross-system consistency and eliminating the need for manual data entry.